LightReach Installer Support

Mare - PLR Platform Ops

Maurizio - PLR Platform Ops

Andrew C - PLR Platform Ops

Palmetto LightReach Energy Plans

How To Use The Knowledge Base

Installer support available via chat and SMS/WhatsApp + Details on How We Communicate

Contact Support

Logins for New Users/Org Structure

Compliance: Guidelines

All sales representatives must be verified with Recheck from 1/13/25

Compliance: Recheck

General Funding Information

Introductory Resources (2026)

Palmetto LightReach Training Webinars

Customer Facing Guides

Essential tools and references to get set up in the Puerto Rico Main Line program.

PR: Start Here

This addendum outlines Puerto Rico Main Line requirements with links to full KB articles.

Puerto Rico LightReach Energy Plans: Overview

PR: Pre-Pay & Purchase Options

PR: Warranty & Service Information

Calvin - PLR Platform Ops

Overview of the Puerto Rico Main Line program

LightReach Energy Plans: Puerto Rico

PR: Prepping to Sell & Setting Expectations

PR: Getting Approved: Credit Parameters

How to complete all sales requirements to achieve NTP.

PR: Completing NTP (M0) Requirements

PR: Co-Applicants

PR: Change Orders

Guides to prepare, submit, and complete NTP requirements for Puerto Rico Main Line projects.

PR: Sales

PR: Resolving Over Voltage (OV) Issues

Brian - PLR Platform Ops

Pre-Install and Installation guidelines for the Main Line program

PR: Operations

PR: Eligible Sites

Guidelines for electrical conditions and required adders to ensure safe, compliant installations in Puerto Rico projects

PR: Electrical Conditions

Detailing our current Solar/Hew Homes AVL, as well as details on key hardware concepts and requirements. As of Latest Update 12/30/25. Calculator is live for admin users in the portal.

Solar Energy Plan: AVL & All Things Hardware

Solar Energy Plan: Submitting for M1 & M2 Milestones

This article consolidates manufacturer install guides and tech briefs for AVL listed inverter & Battery manufacturers.

Solar Energy Plan: Inverter & Battery Manufacturer Guides

This article outlines Tesla Mid-Circuit Interrupter (MCI) requirements when using Tesla inverter, Powerwall+ & Powerwall 3.

Solar Energy Plan: Tesla MCI, String, & Design Requirements

Sai - LR QC

Getting Started: Key Operations Guides

Guide to the key design requirements to ensure project approval in Puerto Rico

PR: Design Deliverables

PR: Installation (M1) Photo Requirements

Installer reference for inverter and battery setups, including manufacturer guides, monitoring configs, and common issues.

PR: Inverter and Battery Resources

Guide to submitting PV and battery monitoring IDs and setting up portal access at M1 for the Puerto Rico program.

PR: Monitoring & Portal Access Requirements

Full breakdown of everything LightReach reviews

Solar Energy Plan: Installation (M1) Checklist

Solar Energy Plan: Design Package | Inputs and Deliverables

Installation (M1)

PR: Activation Milestone (M2) - Essentials & Best Practices

PR: Monitoring Data Examples

Activation (M2)

LightReach Energy Plans

LightReach New Homes

LightReach Comfort Plans

LightReach New Communities

LightReach Energy Backup

Knowledge Bases

Newsfeed

Find answers and get help from Intercom Support and Community Experts

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