LightReach Installer Support

Mare- PLR Product Ops

Calvin - PLR Product Ops

Andrew C - PLR Product Ops

Palmetto LightReach Energy Plans

Installer support available via chat and SMS/WhatsApp + Details on How We Communicate

Contact Support

Logins for New Users/Org Structure

Compliance: Guidelines

All sales representatives must be verified with Recheck from 1/13/25

Recheck

Installer Funding Guide

Introductory Resources (2026)

Palmetto LightReach Training Webinars

Customer Facing Video Guides

Essential tools and references to get set up in the Puerto Rico Main Line program.

PR: Start Here

This addendum outlines Puerto Rico Main Line requirements with links to full KB articles.

Puerto Rico LightReach Energy Plans: Overview

Pre-Pay & Purchase Options

Full breakdown of LightReach's Protect Warranty

Warranty & Service Information

Maurizio - PLR Product Ops

Overview of the Puerto Rico Main Line program

LightReach Energy Plans: Puerto Rico

PR: Prepping to Sell & Setting Expectations

PR: Getting Approved: Credit Parameters

3. Co-Applicants

How to complete all sales requirements to achieve NTP.

PR: Completing NTP (M0) Requirements

6. Change Orders

Guides to prepare, submit, and complete NTP requirements for Puerto Rico Main Line projects.

PR: Sales

Sai - LR QC

Pre-Install and Installation guidelines for the Main Line program

PR: Operations

PR: Elegible Sites

Guidelines for electrical conditions and required adders to ensure safe, compliant installations in Puerto Rico projects

PR: Electrical Conditions

Detailing our current solar program AVL, as well as details on key hardware concepts and requirements. As of Latest Update 12/30/25. Calculator is live for admin users in the portal.

AVL & All Things Hardware

Submitting for M1 & M2 Milestones

This article consolidates manufacturer install guides and tech briefs for AVL listed inverter & Battery manufacturers.

Inverter & Battery Manufacturer Guides

This article outlines Tesla Mid-Circuit Interrupter (MCI) requirements when using Tesla inverter, Powerwall+ & Powerwall 3.

Tesla MCI, String, & Design Requirements

Getting Started: Key Operations Guides

Guide to the key design requirements to ensure project approval in Puerto Rico

PR: Design Deliverables

PR: Installation (M1) Photo Requirements

Installer reference for inverter and battery setups, including manufacturer guides, monitoring configs, and common issues.

PR: Inverter and Battery Resources

Guide to submitting PV and battery monitoring IDs and setting up portal access at M1 for the Puerto Rico program.

PR: Monitoring & Portal Access Requirements

Full breakdown of everything LightReach reviews

Installation (M1) Checklist

Design Package | Inputs and Deliverables

Installation (M1)

PR: Activation Milestone (M2) - Essentials & Best Practices

PR: Monitoring Data Examples

Activation (M2)

LightReach Energy Plans

LightReach New Homes

LightReach Comfort Plans

LightReach New Communities

LightReach Energy Backup

Knowledge Bases

PLR Newsfeed

Find answers and get help from Intercom Support and Community Experts

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