LightReach Installer Support

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Palmetto LightReach Energy Plans

This addendum outlines Puerto Rico Main Line requirements with links to full KB articles.

Puerto Rico LightReach Energy Plans: Overview

Your starting point for the Puerto Rico Main Line program

Start with the Overview

Introductory Resources (2025)

PR: Program Comparison

Covers how new reps and installers get set up with their login credentials and portal access—fast and easy.

PR: Logins for New Users

PR: Installer Funding Guide

Installer support available via chat and SMS/WhatsApp + Details on How We Communicate

Contact Support

Essential tools and references to get set up in the Puerto Rico Main Line program.

PR: Setup & Resources

PR: Prepping to Sell & Setting Expectations

How to complete all sales requirements to achieve NTP.

PR: Completing NTP (M0) Requirements

Guides to prepare, submit, and complete NTP requirements for Puerto Rico Main Line projects.

PR: NTP Requirements

Pre-Install and Installation guidelines for the Main Line program

PR: Operations

PR: Site Eligibility

Guidelines for electrical conditions and required adders to ensure safe, compliant installations in Puerto Rico projects

PR: Electrical Conditions

Pre-Installation

Guide to the key design requirements to ensure project approval in Puerto Rico

PR: Design Deliverables

PR: Installation (M1) Photo Requirements

Installer reference for inverter and battery setups, including manufacturer guides, monitoring configs, and common issues.

PR: Inverter and Battery Resources

Guide to submitting PV and battery monitoring IDs and setting up portal access at M1 for the Puerto Rico program.

PR: Monitoring & Portal Access Requirements

Installation (M1)

Find answers and get help from Intercom Support and Community Experts

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