LightReach Installer Support

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Palmetto LightReach Energy Plans

This addendum outlines Puerto Rico Main Line requirements with links to full KB articles.

Puerto Rico LightReach Energy Plans: Overview

Your starting point for the Puerto Rico Main Line program

Start with the Overview

Introductory Resources (2025)

PR: Program Comparison

Covers how new reps and installers get set up with their login credentials and portal access—fast and easy.

PR: Logins for New Users/Org Structure

PR: Installer Funding Guide

Installer support available via chat and SMS/WhatsApp + Details on How We Communicate

Contact Support

Calvin - PLR Product Ops

Essential tools and references to get set up in the Puerto Rico Main Line program.

PR: Setup & Resources

PR: Prepping to Sell & Setting Expectations

How to complete all sales requirements to achieve NTP.

PR: Completing NTP (M0) Requirements

Guides to prepare, submit, and complete NTP requirements for Puerto Rico Main Line projects.

PR: NTP Requirements

Pre-Install and Installation guidelines for the Main Line program

PR: Operations

PR: Site Eligibility

Guidelines for electrical conditions and required adders to ensure safe, compliant installations in Puerto Rico projects

PR: Electrical Conditions

Pre-Installation

Guide to the key design requirements to ensure project approval in Puerto Rico

PR: Design Deliverables

PR: Installation (M1) Photo Requirements

Installer reference for inverter and battery setups, including manufacturer guides, monitoring configs, and common issues.

PR: Inverter and Battery Resources

Guide to submitting PV and battery monitoring IDs and setting up portal access at M1 for the Puerto Rico program.

PR: Monitoring & Portal Access Requirements

Installation (M1)

PR: Activation Milestone (M2) - Essentials & Best Practices

PR: Monitoring Data Examples

Activation (M2)

LightReach Energy Plans

LightReach New Homes

LightReach Comfort Plans

LightReach New Communities

LightReach Energy Backup

Knowledge Bases

PLR Newsfeed

Find answers and get help from Intercom Support and Community Experts

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