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PR: Installer Funding Guide

Brian - PLR Product Ops avatar
Written by Brian - PLR Product Ops
Updated this week

Milestone Funding: Details & Timing

Timing:

  • Milestone funding: Twice a week

  • Processing cut off: 5pm PST

  • Prelim Report Sent: Tuesdays/Thursdays AM

  • Funding Date: Tuesdays/Thursdays

    • Disbursed via ACH: Timing may vary based on bank

    • Alternative funding days in case of bank holidays will be published in advance depending on schedule.
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Documents Required:

  • W9

  • Bank Payment Authorization form

  • These documents are submitted during initial onboarding

Clawbacks:

  • LightReach reserves the right to cancel files which do not achieve NTP-to-Installation (M1) within 160 days or Installation-to-Permission to Operate (m2) after 115 days. This is actively enforced.

  • Any prepaid (prior to installation) commissions may be netted out against M1 or M2 payments in the event of customer cancellations.

  • LightReach reserves the right to withhold or claw back funds to offset against egregious or intentional malpractice found with installations or sales.

Direct Pay Clawbacks:

  • Installers have 14 days from the CED's shipment date to complete installation and submit the LightReach Milestone (M1) packet.

  • The 14 day timeline resets if an invoice is received after a shipment confirmation.

  • Projects must have M1 packet submitted within 14 days to avoid a clawback for cost of material.

Questions & Contact:

  • Primary Contact: Your LightReach Relationship Manager

  • Individual Deal Support: In-Portal chat. Select the "Operations Support" prompt in the chat queue.

How it Works in the Portal

This functionality will only be available to authorized Accounting Admin's for your organization. Click here for a quick video on this new feature!

Org Level View: Accounting Admin(s) have access to view the ADMIN -> PAYOUTS tab

  • This tab is confidential to Accounting Admin (AA) permissions only

  • Only existing AA users can grant new AA permissions within your org

Org Level View: AA users can view all queued and approved payments here.

  • Payments are triggered automatically via the LightReach portal

  • Each line is tied directly to a specific account, dollar amount, and org payment plan

Individual Account View: AA users can view the Funding tab on a customer account

  • This will detail the account's payment plan, milestone triggers, and dates

  • Sorting is optional. Most accounts will follow our normal, linear milestone triggers

For Orgs Opted into CED Direct Pay: LightReach must have the finalized CED equipment invoice to issue payments.

  • Under most circumstances, CED will have already provided this

  • However, if an invoice is ever pending, CED must send this to LightReach in order for funding to occur.

  • In such cases, Installer should contact your CED representative to ensure the final invoice is sent. This automatically triggers clearance in the LightReach portal.

Proactively remove deals from CED at any time prior to CED shipping equipment

  1. If EPC enrolled is in CED program at the Org level, all their accounts will still default to being enrolled with CED when accounts are created, as they are today.

  2. But now EPCs can now self-serve:

    1. Proactively remove deals from CED at any time prior to CED shipping equipment to keep their pipelines in sync across LR and CED.

    2. Unblock payment on accounts held up for CED invoices that will never come because the EPC isn't using CED for that job.

      1. That blocked list is on the Payments "Invoice Needed" tab

  3. If they click opt-out or opt-in, CED will be notified and the status will change on CEDs side too. If Opt-ed out, CED will bill EPC's account at CED, not LR.

Payment Status Descriptions

  1. Pending - project has achieved a milestone, transactions not yet reviewed by Accounting

  2. Approved - project has achieved a milestone, transactions that have been approved by Accounting and will be paid out on the following payment date

    • In the future, there will be additional statuses for sent and paid transactions sent. For the time being, "Approved" statuses will be synonymous with Paid transactions.

  3. Historical Estimate -These transactions occurred prior to the funding automation. This transactions will be listed in the portal however the amount will be calculated as an estimate. Accounting Admins should check their historical remittance reports before escalating any questions/issues on payments paid before the automation (generally before December).

4. Open - project has achieved a milestone, project's transaction not yet assigned to a batch.

  • majority will simply be open because they just hit a milestone. It'll move forward soon

  • minority may be due to organization net negative or payment holds

5. Historical Adjustments - Manually created transactions by LR Payment Admins created to update historical estimates to match what payments were made in reality and inform future calculations.

  • These transactions true up the system's view of past transactions and what actually happened. This differs from “Historical Estimate” that is calculated by the system.

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