DOE: NTP (M0) Process & Requirements

Guidance on completing NTP (M0) for DOE projects, including process steps and requirements.

Updated over 2 weeks ago

What is NTP?

Notice to Proceed (NTP) is synonymous with a fully completed sale. It is LightReach's signal to the Certified Installer that the customer has completed all of their closing requirements. Note that LightReach does not audit the physical site at NTP.

NTP Requirements

Item	Details
Accept Terms and Conditions	No credit check for customers in the Puerto Rico DOE program. Terms and Conditions must be provided to customer, and customer must acknowledge/complete. Terms are largely legal in nature and detail their agreement that they own the home, are agreeing to e-sign various documents, etc. Terms and conditions are sent from the Aurora portal.
Web Portal Account Sign Up	Homeowners will complete all NTP requirements via their home.palmetto.com account (accessible via web browser or via app download). Sign Up invitation sent at same time as contract Email Subject Line: "Welcome to LightReach! Activate Your Financing!" Each property address must use a unique email address for sign-up Click for visual By selecting “Review Tasks” homeowners can proceed with clearing any outstanding stipulations.
ID	All homeowners must complete identity verification. The homeowner web portal is the secure option to upload the ID. Acceptable Documents: Driver's license or other state issued ID card Passport or passport card Resident permit ID or green card Click for visual
Title	All homeowners must complete title verification. Most accounts will auto verify, but if necessary, homeowner may be prompted to upload title verification documents through their web portal. Acceptable Documents: Original deed or deed of trust Most recent tax property bill Mortgage statement less than 60 days old For Properties owned in a Trust/LLC: Applicant must be a trustee/controlling member/owner. Trust documents (or other official documentation) must be submitted confirming trustee/controlling member status Click for visual
Utility Bill	From 3/1/26, all new sales will require a valid Utility Bill from the last 60 days. Based on the bill, additional system restrictions may apply. Acceptable formats: Full paper or digital copy clearly showing [1] name & address, [2] balance, [3] rate plan, and [4] usage. Secondary Restrictions: Based on the provided bill, the following restrictions will apply: [A] Customer cannot have a past due balance of any kind. Files with past due balances will be rejected. Proof of full payment will be required. No exceptions will be granted. [B] Customers on CARE or other LMI (Low/Middle Income) Subsidized Rate plans are free to proceed, but only at our lowest solar rate available (escalator not considered). Files with applicable rate plans will be stipulated for change order price reduction as necessary. No exceptions will be granted. Click for visual
Customer Payment Method	All homeowners must complete ACH setup. The homeowner web portal powered by Plaid is the secure option to connect and verify banking information. Click for visual Direct Login — Most Common Search for the customer’s bank and connect through their online banking login. Manual Match If the bank isn’t listed, select “Manual Match” and enter the routing and account numbers. Microdeposit Verification — Last Resort For unsupported banks, Plaid will send a $0.01 microdeposit with a verification code. The customer enters their bank details, locates the code on their bank statement, and enters it in the portal to complete setup.
Site Assessment Doc Upload	Site Surveys and Preliminary Design Plansets to identify and communicate potential issues that would impact projects moving forward Example of proper naming convention - SIF000XXXX_Site Review Click for Visual

A	Sign Up vs Log In	SIGN UP: Customers are sent a unique sign up invitation at point of sale via Email. Single click to complete sign up. LOGIN: Once the customer has completed their sign up, they can login anytime at home.palmetto.com using their email. OTP (One time passcodes) are used for sign ins. No traditional password setup necessary. Click for visual
B	Cash, Checks, Credit Card accepted?	No, cash, checks or Credit Card payments are not supported for payment setup. ACH is the only payment setup option at this time, PLR may offer to expand payment options in the future.
C	Terms and Conditions	In lieu of a credit check, all PR customers will complete the Terms and Conditions as part of the NTP process.
D	Does the customer get a copy of the Clear Facts Disclosure after they sign?	Yes, a copy is emailed to the customer once they have completed the task.
E	Utility Bill Exceptions?	In general, we require a 'clean' utility bill that reflects all of our above requirements. Any factors outside of this that may represent risk to Palmetto are subject to rejection. This includes but may not be limited to: Outstanding or overdue balances of any kind Abnormal or non-residential rate plans Significantly out of date bill copies. Where reasonably possible, PLR underwriters will err toward flexibility. PLR underwriters may, at their sole discretion, reject or approve bills based on unique circumstances or risk factors. In cases where a standard utility bill is unavailable, please instruct the customer to provide screenshots of their digital utility portal. These must include the service address, account balances, usage data, and price plan details.
F	How are address discrepancies handled for projects located in Puerto Rico?	Addresses may appear differently across the utility bill, title records, CRIM, deeds, tax bills, mortgage statements. Address mismatches are acceptable as long as the address can be verified through official documentation and reasonably tied to the correct project site. Google Maps or map-generated addresses should not be used as a source to validate a project address.

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